Privacy Policy

Last Updated: June 9, 2021

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

Questions, Concerns, or Changes to Your Personal Information?

Please contact us.

Mack Vacuum Technologies, Inc.
785 Big Tree Dr, Unit 105
Longwood, FL 32750

Phone: 866-674-6225
Email: sales@mackvacuum.com

Our website address is:
www.mackvacuum.com

What Information Do We Collect?

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others use our website.

We collect, process and/or store information from you when you:

  • visit our website
  • submit a website form
  • place an order
  • email us

We may hold onto your information until we receive a request for erasure, at which point we will delete or anonymize your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to edit your data, be removed from our records or request a record of the data we have about you, please call us at 866-674-6225 or email us at sales@mackvacuum.com.

Visit Our Website

Google Analytics

This website is like millions of other websites using Google Analytics to gather information about site visitors and their behavior. We use Google Analytics to get an idea for:

  • how many visits our website gets
  • how many visits ended up in a sale
  • how visitors found our website
  • in which content they are interested
  • how long they stay on our website and on each individual page
  • what region they are from
  • what type of computer hardware and internet software they are using
  • and similar details

However, we do not send any of your personal information to Google Analytics. The collected information is used only for statistics, which help us evaluate our website’s performance. User-level and event-level data stored by Google Analytics is set to be automatically deleted from Google’s servers after 2 months.

Furthermore, to protect our visitors’ privacy we request that Google anonymize each visitor’s IP address.

To opt-out of Google Analytics completely, install the Google Analytics Opt-out Browser Add-on.

CleanTalk (Spam Filtering)

For security reasons and to protect this website from spam, this website is using CleanTalk. CleanTalk may store and process your IP address along with your submitted data. Some of this data will be stored in log files for 7 days. CleanTalk may use spam activity information of IP/email addresses to offer proper anti-spam protection to all websites connected to its service. It concerns exclusively those IP/email addresses that are being used for spam mailing. For more information visit CleanTalk’s Privacy Policy.

Cloudways (Hosting)

Our website is hosted through Cloudways. Cloudways holds a server log of all website visits to help with security and diagnostics. The server log contains the visitor’s IP address along with the date and time of the loaded content but no information like name, phone number or email address.

Advertising

We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.

Website Forms

The information we collect from these forms consists of all the information you enter and your IP address. We use the submitted information to process your submission and to respond to it (if applicable). Submissions are stored in the website’s database (e.g. for backup, reporting and accounting purposes) for 180 days.

Online Ordering

When you place an online order on our website, we process and store your personal information along with your IP address (for security purposes) so that we can fulfill your order. None of your entered information is made public. Furthermore, in case you set up a password on our website, only a hashed value of your user account’s password is stored in our website’s database.

If you add products to the cart, your cart will be saved in our database.

We use Stripe as our online store payment processor. Your personal and transactional data will be shared with the Stripe when submitting your order payment. This is done so the payment processor can charge your credit/debit card on our behalf and to prevent fraud. Our website gives you the ability to save your credit/debit card, which will be stored securely on Stripe’s servers. Stripe does not give us access to your full credit card number. Visit Stripe’s Privacy Policy for more information.

Email Communication

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Sharing Information with Third Parties

We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. For example, some of our partners operate stores or provide services on our site, while others power offerings developed by us for your use. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution. We will not sell your information.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at sales@mackvacuum.com.

Cookies

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies.

How Do We Use Information We Collect from Cookies?

As you use our website, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies (e.g. used by Google Analytics) allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

You can delete or disable cookies by using your browser. In Chrome you can delete your cookies by clicking on the three vertical dots in the top right corner, then clicking on “More tools” and then on “Clear browsing data…”. The operation is similar in other browsers, such as Edge or Firefox.

  • If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    Our online store places a 1st party cookies on your computer to remember items in your cart and to provide you with checkout ability.

    Other 1st party cookies may be set by our website for operation and caching purposes.

  • Google Analytics’ (see description above) core functionalities store 1st party cookies on each visitor’s device.
  • CleanTalk (see description above) uses 1st party session cookies on our website to determine whether or not you are a human visitor.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at sales@mackvacuum.com.

Content Hosted by Third Parties

We may embed content on our website from third parties such as Google Maps, Vimeo and YouTube. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

However, since this embedded content is not hosted by our web host, we do not have control of the cookies they use or what personal information they collect. Our Privacy Policy does not apply to them. Please see the third parties’ privacy policies for more information.

Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, as soon as they are posted on this page.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by calling us at 866-674-6225 or emailing us at sales@mackvacuum.com

Complaints

Please call us at 866-674-6225 or email us at sales@mackvacuum.com with any complaints regarding your personal data. We will take your complaint seriously, investigate it and take necessary measures where applicable. This does not affect your right to lodge a complaint with a supervisory authority.