Shipping & Returns
Mack Vacuum Technologies, Inc cannot be responsible for delays caused by “acts of God” that cannot be foreseen or guarded against. Delays caused by shipping carriers, pandemics, civil unrest, weather conditions and other issues beyond our control.
Qualifications for FREE Ground SHIPPING:
- $100 Minimum Order
- Continental US Only
- Online Orders Only
Items NOT eligible:
Custom parts and components, University only, Gas Leaks (high pressure), Leak Detectors, Oil, Pumps, Bellows Flex-hose, vacuum rated hose, Rentals and other items where extra cost restrictions are imposed by the shipping carriers.
To place an international order, please email firstname.lastname@example.org.
We can ship to virtually any address in the world. Note that there are restrictions on some military products, and some products cannot be shipped to international destinations. When you place an international order, we can help estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We will need your UPS, FedEx, DHL or other shipping account number. The shipping cost will be charged to your account. We cannot prepay shipping and add because the estimates are rarely correct from the shipping carriers and the products must be Paid in Full before leaving our plant. “Paid in Full” requires an accurate cost for shipping to produce a correct invoice. This amount cannot be determined from a shipping estimate. Please also note that the shipping rates reflect the policies of the shipping companies, all weights are normally rounded up to the next full pound.
We will send you an E-invoice for the product(s) which can be paid online with credit card or PayPal. You can also pay by wire transfer which will incur an additional fee.
Vacuum Rated Hoses can only be shipped through the customer’s shipping account. To be able to fulfill your order, please provide your UPS, FedEx or other shipping carrier’s account number during checkout.
You may return most new, unopened items within 3 days of delivery for a refund. Purchaser is responsible for all shipping charges including free shipping costs which will be deducted from from the refund. A minimum of 20% up to 60% restocking charge will be deducted from the total amount refunded.
If the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks. We will also pay the return shipping costs.
If you need to return an item, please fill out the RMA form with your order number and details about the product you would like to return. We will respond quickly with an RMA number and instructions for how to return items.
Return or repair of dry pumps and pumps using PFPE fluids:
Problems need to be reported during the 30 day period after receipt of the pump. Warranty on this pumps is (90) ninety days.